Last Updated: August 31, 2025
What is KYC Verification?
KYC, or "Know Your Customer," is a standard process used by businesses to verify the identity of their customers. This process helps prevent fraudulent activity and ensures compliance with regulations.
At RackTwinks, we use KYC for specific services to ensure regulatory compliance and the safety of our customers. Most notably, we are required by law to verify the address on file for our E911 services to ensure that emergency responders can be dispatched to the correct location in case of a 911 call. We also reserve the right to request KYC verification at any time to maintain the integrity of our platform.
Why is KYC Necessary?
KYC verification is vital for:
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E911 Compliance: Federal regulations, such as RAY BAUM'S Act, require us to have a "dispatchable location" for all 911 calls. Verifying your address ensures that we can provide this critical information to emergency services.
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Fraud Prevention: Verifying customer information ensures that accounts are not being used maliciously.
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Regulatory Compliance: As a U.S.-based provider of phone numbers, we must comply with legal and industry requirements.
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Security Assurance: KYC helps protect all users on our platform by confirming the legitimacy of account holders.
What is the KYC Process?
We use Stripe Identity, a secure and reliable verification service, for KYC checks. Customers are typically required to submit:
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A government-issued photo ID (e.g., driver’s license or passport).
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A selfie to confirm the ID matches the account holder.
The process is quick and ensures your account remains active while keeping our platform secure. Please note that KYC is only used when required by law or if an account is flagged due to incomplete, inaccurate, or suspicious information.
How is Your Information Handled?
We take privacy seriously.
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Restricted Access: Only a limited number of authorized personnel can review KYC information. Regular staff do not have access.
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Immediate Redaction: All submitted data is redacted immediately after the review is completed.
This ensures that your personal information is handled securely and only for the purpose of verification.
What Happens if You Decline KYC Verification?
If you choose not to complete the KYC process, your access to certain services, like E911, may be suspended until verification is completed. Your account may also be suspended or terminated. You may request a refund if you prefer not to continue with our services. Refunds will be issued minus any transaction fees incurred during your purchase (typically less than $1, depending on the service cost).
Need More Help?
If you have any questions about KYC verification or concerns about your account, please reach out to our support team.
