Last Updated: August 31, 2025
RackTwinks is committed to protecting our customers' privacy in every way we can. This page details everything we do that may be concerning, including things you may not be unaware of, to ensure transparency and compliance with relevant laws, including the Oregon Consumer Privacy Act (OCPA).
Information We Collect
We store the least amount of personally identifiable information necessary to provide our services and meet legal obligations. This includes information required for account creation, billing, and service provisioning. By using our services, you consent to the collection and use of this information in accordance with this policy.
Information Security
One of the most important ways to protect your privacy is to know very little about you. We store the least amount of personally identifiable information we can, reducing the ability for your information to be compromised should we ever run into security problems. We implement security measures to protect your data, but no system can be guaranteed as 100% secure.
Data Retention
As part of our commitment to protecting your privacy and in compliance with Oregon and federal laws, we have specific data retention policies.
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Upon Service Expiration: All stored content associated with your services will be instantly and irrecoverably destroyed upon expiration.
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Payment Complications: If you inform us of a payment complication, we will retain your data beyond the expiration while you resolve the payment difficulties.
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Grace Period: If your services expire without an indication that you are canceling, we will retain your data for an additional 2 days, allowing you an opportunity to renew before permanent deletion.
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Transaction Records: Due to legal obligations for maintaining the accuracy of historical invoices and financial records, we are required to keep transaction records for a period of time as mandated by Oregon and federal law. This information is preserved and is not subject to immediate deletion.
Information Disclosure
We will never provide information we have on you to any third party, ever, unless required to do so by law.
Request Transparency
It is our prerogative to be transparent about information requests with you. In the event of a third party or government agency requesting any information regarding you or your activity, we will notify you immediately. The only exception to this is if a valid United States Government Gag order is included.
Your Rights Under Oregon Law
Under the Oregon Consumer Privacy Act (OCPA), you have the right to:
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Know what personal data we collect.
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Access and obtain a copy of your personal data.
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Correct inaccuracies in your personal data.
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Request deletion of your personal data (subject to legal retention requirements).
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Opt-out of certain data processing activities.
To exercise these rights, please open a support ticket with us. We will respond to your request within the timeframe required by law.
Limitation of Liability
Services provided by RackTwinks are on an “as is, as available” basis. RackTwinks specifically disclaims any other warranty, express or implied, including any warranty of merchantability or fitness for a particular purpose. In no event shall RackTwinks be liable for any consequential, indirect, special, or incidental damages, even if RackTwinks has been advised by the customer of the possibility of such potential loss or damage. If RackTwinks’s service to the customer is disrupted or malfunctions for any reason, RackTwinks shall not be responsible for any losses of income due to disruption of service during the period of disruption or malfunction.
